FREE SHIPPING IN SPAIN (PENINSULA) • FREE SHIPPING WORLDWIDE ABOVE 120 € 4 FREE SAMPLES AT YOUR CHOICE WITH EVERY ORDER

FAQs

Shipping, Delivery and Returns

Where do you ship?

We ship globally.
If you need to ship to China or Sweden - please contact our local distributers in those countries (you can find their details under the "Retailers Locator").

When will my order ship?

We process orders within 1-2 business days (if orders are placed after 19:00, please take into account another 24h). In case of delay, we will contact you.

How long will it take for my order to arrive?

Usually 3-4 working days in Spain Peninsula.

What if my package arrives damaged?

Please contact us at info@dafnaskincare.com

Online ordering

Can I ask for samples?

Yes! We gift you 4 free samples at each order, at your choice. If you have specific request, please add it to the order.

What are the benefits of having an account with Dafna's?

Sign to our newsletter and get 10% for your first order. We also provide different discount options after your first purchase.
And... we provide gifts and other details to out orders, that will make you happy get your order !

What forms of payment do you accept?

We currently accept Visa, Mastercard, and PayPal.
In the future we will also have free gift cards.

What can I do if I got a damaged product?

Please be in contact us at info@dafnaskincare.com and we will be happy to change it for you. Please provide image and explanation of the defect.

Account

What are the benefits of having an account?

By creating an account on Dafna's web, you will be able to keep record of all your purchases, billing, and order tracking information. You will also be the first to be updated on new launches, special offers, tips and updates.

How do I recover my account password?

In the link Forgot password. If you still have problems, contact us at info@dafnaskincare.com

Where can I get my invoice?

Please log- in to your personal account at our web

How can I change my password or personal data?

Please log- in to your personal account at our web

Product questions

Can I use the products If I am pregnant or breath feeding?

Our entire product line is safe for pregnant or nursing. Anyway, under each medical state, it is recommend to check with your doctor before trying new products.

Do you test products on animals?

No! We also do not buy ingredients from suppliers that test on animals.

Are your products legally registered?

Yes! All our products are tested and go through all legal testing to make sure they are safe for use, They are registered under the European Registration (CPNP) which is the most strict authority agency. We produce all products in lab and not in home- lab, which makes our products legal to sell and highly proof to use.

Are your products Vegan?

Most products are. Only Nutrition, Moisture plus and Moisture light include Bees wax which may not be considered as Vegan .

Are your products non-comedogenic?

All of our products have undergone clinical trials to test their performance. Non of the products is comedogenic and do close the pores.

Do you products cause feeling of oiliness?

No. We are very proud that our products are made from low molecules and therefore penetrate the skin level and work from within the deepest levels for maximum results.

What kind of preservatives do you use?

We use a new preservative system, derived from plants acids (Caprylhydroxamic Acid and Propanediol). It is 100% vegan, neutral PH and has not toxicity to skin. Therefore makes it suitable for even the most sensitive skin!

Are your products suitable for sensitive skin?

Yes, as we use a preservative system that is made from acids. In case you have special sensitivity to essential oils, please try our products first on a hidden area or with testers.

Contact us

Do you have more questions?

Please contact us at info@dafnaskincare.com